Resources for Helping

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Contact Information (from cnn.com)

For disaster assistance: Call FEMA 1-800-462-9029
To volunteer or make donations: Call FEMA 1-800-801-8092

Victim Information
Emergency Response
Investigation

What You Can Do (from AIM, Assn. For Interactive Media/DMA)

Donation Links

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Victim information

Hospitalized victims:
• New York City online hospital patient locator system

Airlines:
• Friends and family who wish to check on passengers and flights may call:
American Airlines, 1-800-245-0999
United Airlines, 1-800-932-8555

World Trade Center businesses:
• Morgan Stanley: 1-888-883-4391
• Fuji Bank: 1-888-537-FUJI (3854)
• Carr Futures: 1-800-755-7620
• Cantor Fitzgerald: 1-212-940-8162, 1-212-940-8482, 1-212-940-8492, 1-212-893-6073
• Lee Hecht Harrison: 1-201-782-3704
• AON Corporation: 1-866-256-4154
• Thacher, Proffitt, & Wood: 1-800-698-4567
• Marsh & McLennan (includes related businesses of Mercer, Guy Carpenter, Seabury & Smith and MMC Enterprise Risk):
1-212-345-6000
• Fiduciary Trust Co. International: 1-800-632-2350, ext. 22578
• Electronics Trading Group: 1-917-859-7059 or 1-917-682-9827
• Dow Jones & Co.: 1-800-530-4504
• Deutsche Asset Management: 1-800-475-6701 code: 603374

Marriott
• Employees, families of employees or families of guests staying at the Marriott Hotel near the World Trade Center should call 1-866-866-9928

Cell phone/pager tracker
• 24-hour hotline for families of victims to call and provide the number of any cell phone or pager victims might have had with them the morning of the attacks: 1-877-348-8579

New York City emergency personnel
•For families of firefighters, polices officers, emergency medical personnel who have lost their lives in the line of duty the hotline number is 888-744-6513.
• New York City firefighters: 1-718-999-2541
• Families of New York police officers: 1-212-741-4626

Pentagon personnel:
• Pentagon employees only are asked to check in by calling 1-877-663-6772

Army personnel
• Army personnel assigned to the Pentagon asked to call 800-984-8523

Air Force
• Air Force family members can call 800-253-9276. Evacuated Air Force members are being asked to call 800-558-1404.

Justice Department:
• The Justice Department's Office of Victims of Crime has set up a phone line to provide information to families about victims and about services for survivors and their rights: 1-800-331-0075

Other:
• Blue Cross Blue Shield: 1-866-761-8365
• Millennium Cluster at the University of California, Berkeley information exchange page. http://safe.millennium.berkeley.edu/
• Japanese language assistance for relatives is available at jhelp.com or 1-800-527-2611

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Emergency response/relief efforts

American Red Cross, blood supply:
• The American Red Cross is in need of blood to replenish the nation's supply. Call 1-800-HELP-NOW to schedule an appointment near where you live.

American Red Cross, cash donations:
• (800) HELP-NOW

New York Blood Center, blood supply:
• The New York Blood Center has also announced a blood emergency for the greater New York/New Jersey metropolitan area. Visit www.nybloodcenter.org for more information on how to help or call 1-800-933-2566.

Helping.org:
• For more information on helping victims of the U.S. attacks, visit Helping.org

United Way, donations:
• The United Way of New York and the New York Community Trust have established a fund to help the victims of the attacks and their families. The September Eleventh Fund will provide immediate support to established emergency assistance agencies. Anyone wishing to contribute may send their donations in care of United Way, 2 Park Ave, New York, New York, 10016 or call: 212-251-4035. Donations are also being accepted on United Way of New York City's Web site: http://www.uwnyc.org.

Feed The Children, donations:
• Donations are being accepted at Feed The Children

Salvation Army, cash donations:
• (800) SAL-ARMY

World Vision
• Donations are being accepted for World Vision's American Relief Fund at the organization's Web site or by calling 1-888-511-6593.

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Investigation

FBI tip Web site:
• http://www.ifccfbi.gov

Department of Justice tip line:
• 1-800-483-5137

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Donation Links

New York Firefighters Fund

American Red Cross

Salvation Army

Save the Child

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A Coordinated Effort Of Assistance

Information provided by AIM, Assn. For Interactive Media/DMA

If you are still concerned about someone missing in New York City and need information, call: 212-741-4626 or 866-856-4167 or go to the Official WTC Victims Web site: http://nyc.gov/html/em/find.html

WHAT YOU CAN DO:

1. Donate funds and resources

Support the charities and causes that are managing the funding and logistics of the rescue and relief efforts:

What you can do as an individual:

Material:
If you are in NYC: the relief workers, displaced persons, and victims need material goods including work boots, socks, underwear, general clothing, food, water, and anything else you can think of. You may bring such goods to any shelter or Red Cross center.

Financial Donations:
Donations are being accepted online at http://www.charitywave.com on behalf of the crisis relief efforts of United Way International and as the official online conduit for the "9/11 Neediest Fund" managed by The New York Times Neediest Cases Fund.

Other places to give:

All listings located as well at: http://www.helping.org/

American Red Cross Disaster Relief Fund Call 1-800-HELP-NOW or visit: http://www.redcross.org/donate/donation-form.asp

The United Way of New York and the New York Community Trust September 11th Fund Call 1-800-710-8002 or visit: http://www.uwnyc.com/epledge/sept11.cfm

The Salvation Army Call 1-800-SAL-ARMY or visit: http://info.bigfootinteractive.com/Y8RT07BE23FDF9460A7E

International Association of Fire Fighters The New York Fire 9-11 Relief Fund
Call 202-737-8484 or visit: http://daily.iaff.org/fund.htm

New York State Fraternal Order of Police World Trade Center Police Disaster Relief Fund http://www.nysfop.org/WTCdisaster/Fund.html

The National Organization for Victim Assistance Fund for Terrorist Attack Victims
Call 202-232-6682 or visit: http://www.try-nova.org/fund_html.htm

Donate funds as a business:

In addition to the above causes, you can work with DMA/AIM to offer a coordinated financial contribution. In order to make this financial contribution through the DMA/AIM, contact Lorraine Zitone at 212-768-7277 x 1650 or e-mail dberger@the-dma.org

3. Donate business services to help those in need:

Organizations are scrambling to provide support for efforts to help victims and relief workers. You can help in many areas. Your company could provide:
Inbound call centers: The Red Cross and other relief services are operating from limited numbers of phones and are using cell phones and limited other resources to answer the thousands of calls to their facilities. They need help fielding the many thousands of incoming phone calls.
Computers and Internet access: Relief facilities need help to connect with one another in order to share the information necessary to get relief and manage the process.
Family support services: Families of victims and others around the country are in desperate need of information and counseling services. Social workers and specialists around the country need coordinated assistance to help connect them with the families in need of counseling and support. In this capacity, if your business is a content Web site or is connected to one, AIM asks that you support the humanitarian effort by providing "social worker to victim family" support areas of your Web site to begin the healing process immediately.

To assist with these or any other option you can think of, contact the charities directly or reply to this e-mail and we will initiate a message board/e-mail list here to discuss the coordinated DMA/AIM response.

4. Donating business services for your corporate colleagues:

If you are a displaced business looking for aid from the city, state, or federal government, please call 212-818-1700. Many of our corporate colleagues have been displaced by the tragedy and may be in need of your support. Please assist by contacting Lorraine Zitone at 212 768 7277 x 1650 or e-mail dberger@the-dma.org with any business assistance, including:

Office space
Computers, telecommunications, or telephones.
Web site hosting, web development, e-mail addresses and domain support.
Funds for operations.
Staff assistance.
Office supplies.
General business assistance to help them continue operations without
major loss.

5. Getting active in the "Next Phase" of assistance, the ongoing relief efforts:

Twenty-five percent of charitable donations in this country are raised by direct marketing efforts. This industry can make a much greater difference than many may recognize by providing marketing resources, including:

Direct mail and e-mail lists. Especially those that are coordinated with charitable/non-profit marketing efforts.
Telemarketing services, now especially critical and necessary, coordinated through both the DMA and the ATA. (Please do not initiate telemarketing efforts outside of those by official organizations.)
Banner ads, interstitials, pop-unders, rich media, e-mail ads, and any other Web visibility your site and your colleague sites can offer. These may be the most necessary effort to blanket the Web with coordinated recruiting resources for funds.
Creative and strategic services. Donate your time and insight to the organizations who will be raising funds from around the world. While there may currently be agencies of record, you can assist these groups as an individual or business to help make things happen quickly and effectively.

Other types of advertising and marketing efforts such as print ads, television ads, ITV ads, wireless ads, and more.
Upgraded technology hardware and software support. Every charity can use your donations of computers, routers, hubs, databases, e-mail support and hosting, CRM services, e-commerce services, and any other type of technology support you can offer. If you are offering software or services, charities will also need training and ongoing assistance to make sure they are used effectively and quickly.
Put up a link to the FBI for anyone with information on the events that took place: http://www. IFCCFBI.gov

To donate any of these, please contact Lorraine Zitone at 212 768 7277 x 1650 or e-mail dberger@the-dma.org. Together we can make a difference. We are a strong and vibrant community with great heart and professional expertise to give to those who now need it most. The interactive community and the larger American community will show the world how strong our Nation is today and will be in coming days.

Ben Isaacson on behalf of the staff at the Association for Interactive Media and the DMA

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